Zenarate AI Coach is an award-winning enterprise SaaS platform transforming how companies develop top performing customer-facing teams. Zenarate’s skill-based AI Coach platform is fully customizable with each client’s unique skills, compliance requirements, and overall brand experience. AI Coach develops confident and prepared agents through personalized learning journeys and simulation training, live agent assessment, and targeted simulation coaching for ongoing improvement. The industry-leading platform includes an enterprise-grade reporting architecture to measure what matters most, driving key metric improvements for global brands like Capital One, United Healthcare, and Verizon. With its fast and flexible deployment capabilities and AI-powered data engine, Zenarate AI Coach rapidly develops top performing customer-facing teams in 79 languages & dialects globally across industries, including financial services, insurance, healthcare, telecommunications, travel, technology, and retail. Zenarate AI Coach has received numerous prestigious awards, including the Frost & Sullivan Customer Value Leadership Award Winner, the Stevie Gold Award for Contact Center Training Practice of the Year, and the FinTech of the Future Award Winner for Artificial Intelligence & Machine Learning. The Only AI Platform designed to cover the Entire Agent Learning Journey

1.New Hire AI Simulation Training a.Train new agents on your unique skills, compliance requirements, and overall brand experience with award winning AI Simulation.

    i.Watch Best Practice

    ii.Guided Simulations

    iii.Unguided Simulations

2.Live Call Analysis a.Harness the power of AI driven call analytics that scores agents against the same brand experience they were trained on.

    i.Measure Agent | Team | Site level Performance

    ii.Identify Strengths & Skill Gaps

    iii.Surface Automated Agent Development Plans with Personalized Simulation Coaching to Close Skill Gaps

3.Personalized Coaching & Simulation Training a.Agents close skill gaps and return to live calls confident and proficient on call types and skills they previously struggled with.

    i.Supervisors see agent strengths and opportunities

    ii.Agents address their opportunities through hyper-targeted simulation coaching

    iii.Leaders see KPI improvements from closing skill gaps

Drive Change and KPI Improvement Quickly with Fast and Flexible Deployment Options

    •Full-Service - Send us recorded calls or provide story parameters, we will surface simulation stories for your review and approval – and your work is done!

    •Self-Serve - Lite lift no code conversation and screen navigation story build using the same simple and elegant UI as our in-house Zenarate team.

    •Customer Support - In-house Zenarate Customer Success experts guide you through best practice implementation and provide support throughout your AI Coach journey. Scale Quickly and Easily Across the        Enterprise

    •Deploy Company Wide - Easily expand to additional lines of business on one AI Coach platform. •Automate Processes Using AI - Deliver 100x improvement on training, call analytics, and ongoing coaching     processes.

    •Scale Globally with Ease - Train agents anywhere in the world in 79 languages and dialects.

    •Deliver Superior Agent Experiences - Agents love their personal unbiased AI Coach helping them learn and grow. Learn More at Zenarate.com