Bringing customer, client and consumer experience to your brand is critical to the sustainability of your organisation as it drives loyalty, trust and success. However, the same approach should be taken with employees, as the more your employee experience aligns with customer experience, the better. This panel discuss will provide insights into how the following organisations are pioneering this space through using insights and collaboration to understand how they can improve experience for employees.

·        Understand how positive EX drive positive outcomes, such as engagement and customer satisfaction, which drive performance.

·        Collaborating with your employees to understand and personalise their experience with your organisation.

·        Utilising data and insights from employees to recognise their professional development and utilise employee insights to drive performance

Bringing customer, client and consumer experience to your brand is critical to the sustainability of your organisation as it drives loyalty, trust and success. However, the same approach should be taken with employees, as the more your employee experience aligns with customer experience, the better. This panel discuss will provide insights into how the following organisations are pioneering this space through using insights and collaboration to understand how they can improve experience for employees.

·        Understand how positive EX drive positive outcomes, such as engagement and customer satisfaction, which drive performance.

·        Collaborating with your employees to understand and personalise their experience with your organisation.

·        Utilising data and insights from employees to recognise their professional development and utilise employee insights to drive performance

across the organization.

COVID-19 has had its impact on the workplace culture, learning and development across almost all industries. This is the same across the insurance industry, with QBE leveraging this crisis as an opportunity; globalising their organisational development by implementing technology agnostic training and culture building strategies in order to uplift workforce capabilities. Morgana Waters will present on the strategies and lessons she learnt when navigating a complete re-design of their organisational development and L&D programs.

·        Utilise your employees and find out what THEY want skills they want to develop and uplift.

·        Maximise technology usage across all platforms in order to generate a collaborative training environment that breeds creativity and

innovation across all functions.

·        Prepare your workforce for a change in the operational landscape through uplifting digital literacy.