Mercedes Sullivan

VP, HR Storefront Architect TIAA

VP, Storefront Architect for the People Team at TIAA, leading AI-enabled employee experiences. Previously, she was VP, Head of People Team PMO, overseeing HR productization and agile transformation. Before TIAA, led program delivery at Symphonic Strategies and was Head of Financial Services Custom Research at CEB (now Gartner), advising global financial institutions. A former national tennis champion from Mexico, and a top 30 world junior tennis player, Mercedes attended Boston College on a tennis scholarship and holds degrees in International Studies from Boston College and the University of Sydney. She is dedicated to fostering thriving, inclusive teams.