Ahead of the 4^th Annual Online and E-Learning Summit 2019 we explore the careful balance required between online learning models and student/user experience.  Through the perspectives of three organisations currently harnessing e-learning;  Queensland University of Technology, TAFE NSW and ANZ - where the benefits of online learning are being leveraged in a corporate environment to upskill employees and delight customers, we delve into how innovative digital and blended learning tools are increase engagement and student learning outcomes.